Verizon customers across at least four counties in Southern Oregon could not dial 911 for almost 12 hours Tuesday, area emergency dispatch officials reported.
Officials at Emergency Communications of Southern Oregon, a 911 dispatch center for Jackson County, were alerted to the situation at 1:27 a.m.
Service was restored about 1 p.m. The reason for the outage is not yet known.
“Hopefully we’ll learn that once (it’s) fixed,” said Sarah Leonard, ECSO 911 operations supervisor.
A Verizon spokeswoman issued the following statement: “The safety of our customers is our utmost priority. Our network engineers worked closely with our vendor, who is responsible for routing 911 calls, to resolve the issue and restore 911 service to cell phones in Southern Oregon.”
Verizon customers in Jackson, Josephine, Curry and Klamath counties were affected.