Video tellers will greet credit union customers

I'm curious about the construction going just west of Sherm's Thunderbird Market on West Main. It looks like it could be a gas station or charging location for cars. Do you know what it is?

— Gerald R., Medford

Well you're close, Gerald, it will be a place where you can fuel up your wallet and pay down your charge card debt.

Adroit Construction is building a new video drive-up window and ATM station for Rogue Credit Union. It will operate remotely, similar to the one on the northeast corner of Front and Sixth streets in downtown Medford.

An Express Teller Machine will be fully automated and feature local live video tellers who can assist customers with their transactions.

When credit union members drive up to the Express Teller Machine they will have the option of connecting with a live video teller or using the machine as an ATM, Rogue Credit Union CEO and President Gene Pelham said. When connected with a live video teller, users can process all the transactions that they would typically do in a regular drive-up, with the exception of issuing checks or money orders.

Pelham said the technology allows the credit union to offer live service 7 a.m. to 7 p.m. weekdays and 8 a.m. to 4 p.m. on Saturdays. Similar terminals are available at east Medford, Eagle Point, downtown Grants Pass and Roseburg branches. Another terminal island is under construction in Grants Pass next to Winco supermarket.

Pelham said Rogue Credit anticipates the new terminals will be operational early this fall.

— Send questions to “Since You Asked,” Mail Tribune Newsroom, P.O. Box 1108, Medford, OR 97501; by fax to 541-776-4376; or by email to We’re sorry, but the volume of questions received prevents us from answering all of them.

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