Oregon health officials raised concerns that OnTrack Inc. failed to show it had completed DUII treatment certificates for offenders during an unannounced visit, but the addictions recovery program said Monday it had the documents all along.
"They were in locked filing cabinets," said Christina Lindsay, DUII coordinator for OnTrack, adding the documents were scanned into computers as well.
When the Oregon Health Authority conducted one of a series of unannounced visits earlier this year, an OnTrack worker unfamiliar with the DUII program was unable to say where the documents were located, Lindsay said.
In an April 11 notice given to OnTrack from OHA, the state agency found a series of documentation problems, including finding only one certificate of completion for DUII offenders who went through the rehabilitation program at OnTrack.
Lindsay said OnTrack retains files for two different types of DUII offenders: those who have been convicted and those who have been arrested.
Those who have been convicted and successfully go through a treatment program receive a certificate of completion, while those who have been arrested and go through the program receive a letter of completion, she said.
Lindsay said over the past year, OnTrack has made changes to the DUII program to improve the record-keeping.
She said there's an even greater emphasis on making sure the DUII offender doesn't do drugs and drive again, as well as continuing to emphasize the consequences of driving under the influence.
"The whole idea is prevention," Lindsay said.
OHA raised concerns about other documentation issues at OnTrack, from employee records to forms required by the state.
Carol Wilcox, clinical supervisor at OnTrack, said the state is always changing Oregon Administrative Rules, and OnTrack continues to adapt to the changes and improve curriculum and change best practices.
Wilcox said OnTrack has been revising its documentation so it better conforms with OAR requirements and the needs of OHA. Some of the documentation was written in a way that was more complicated than state rules required, she said.
"We were asked to simplify them," Wilcox said.
An auditor from OHA has given a class to OnTrack personnel on how to prepare documentation.
Rick Nagel, interim executive director, said OnTrack has installed new software and continues to resolve documentation issues, but he thinks the organization already has made great strides.
Despite criticisms of OnTrack from state health officials, they haven't found fault with outcomes of the programs designed to help people recover from drug addiction, Nagel said.