Wells Fargo reaches out to troubled mortgage customers

Wells Fargo is inviting its mortgage customers in Josephine, Klamath, Douglas and Jackson counties who are facing financial hardships to a free foreclosure prevention workshop in Medford.

The workshop will take place from 9 a.m. to 7 p.m. on Wednesday, Aug. 3, at the Higher Education Center, Room 127-129, 101 S. Barlett St., Medford. The workshop is for Wells Fargo Home Mortgage, Wells Fargo Financial, Wachovia Mortgage and Wells Fargo Home Equity customers who are facing payment challenges.

Those interested in attending should sign up by calling toll free 800-405-8067. Walk-ins also will be welcomed but Wells Fargo strongly recommends customers pre-register for an opportunity to talk with a representative. Appointments are limited.

Wells Fargo has sent invitations to more than 150 customers in the four counties. The company is making follow up telephone calls to schedule appointments.

At the workshop, customers will meet one-on-one with home preservation specialists to discuss their financial circumstances and home payment options. Some borrowers might be eligible to receive a decision on a loan modification or other option on the spot. Bilingual team members will be on hand to assist Spanish-speaking customers and other languages will be available through a phone language line.

Wells Fargo also is teaming up with the nonprofit groups ACCESS, Klamath & Lake Community Action Services, and NeighborWorks Umpqua. All three are informing their clients about the event and will have representatives at the workshop to help homeowners.

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